Question 1

What are the pool and beach conditions?

Accepted Answer

POOL

The pool is free for all guests of Marty's Smart Homes.
Sun beds and beach umbrellas at the pool are FREE (subject to availability).

BEACH

There is a FREE area on the beach - it is not equipped with sunbeds and umbrellas
On Dolphin Luxury Beach - pricing information will be updated soon.
On RIO Beach - pricing information will be updated soon.
Beach towels can be rented from Dolphin Luxury Beach for (pricing information will be updated soon)

Question 2

How and where am I going to eat?

Accepted Answer

BREAKFAST

The breakfast is available according to your reservation condition or at extra cost. It is ordered upon check-in. Please contact reception for up-to-date information.

You can buy products from nearby grocery stores and prepare your own breakfast in the apartment

Many Bakery Shops with different types of snacks and meals are a minute or two away on foot.

LUNCH AND DINNER

The nearest place to have lunch or dinner is Beach or Dolphin Coast on the beach, right next to the hotel.
!!! Both restaurants offer a special lunch menu and you can eat for €4-6,- per person.

Fine buffet dinner at Delfin restaurant - Helena Resort or some of the restaurants along the promenade.

You can buy products from nearby grocery stores and prepare lunch or dinner in the apartment

You can order takeaways. You will receive possible offers upon check-in.

GROCERY STORES

In the next building - Dolphin Coast, there is a well-stocked supermarket

The larger Aldo supermarket is a 4-minute walk away.

Mercury Hypermarket is 1.3 km away.

The nearest Janet Hypermarket is 2.7 km away

You can also shop at Lidl, which is a 10-15 minute drive away

For a full list of recommended shops and restaurants please use our map 🗺️ Marty's Reccomended Map (only available upon check-in).

Question 3

Which consumables and amenities are included in the price?

Accepted Answer

Mineral Water - 1.5 litres per person on arrival
Complimentary fruit platter on arrival 
Lavazza coffee - 1 capsule per adult per day
High-speed internet
Digital TV for Deluxe and Analog for Standard
Shampoo, Conditioner and Shower Gel for Deluxe and 2 in 1 Shampoo & Shower Gel for Standart
Toilet paper
Detergent and sponge for dish washing
Body and hair towels (daily change)
Bed linen (change every three days)
Water and Electricity
Sun beds by the pool (subject to availability)
Parking for guests only in Deluxe Smarthome Apartments

See all the room amenities here

Question 4

Is there a place to park?

Accepted Answer

Each Deluxe Smarthome apartment comes with one free parking space in the hotel courtyard. If you need a second parking space, we will assist you with renting one for 10 BGN (€10,-) per day if available in the hotel's paid parking lot.

For APARTMENTS STANDARD parking space is NOT available. You could also find a free place for your car not far from the building. If you wish, we will assist you in renting a parking space for a fee of 10 BGN per day if available.

Question 5

How is hygiene maintained?

Accepted Answer

CLEANING

DAILY
Basic vacuuming with a water filter, mopping, dusting, dishwashing, towel replacement, restocking consumables, garbage disposal, etc.

EVERY THREE DAYS
In addition to daily cleaning, we replace bed lines.

EVERY THIRTY DAYS
In addition to daily cleaning, we also clean the filters of the air conditioners.

In situations of very dirty walls, appliances, furniture, equipment, etc., additional charges may apply.

LAUNDRY

Since the apartments are not equipped with a washing machine, we provide a free service to take your dirty clothes to the laundy service and return them to you when they are washed (about 48 hours). We are working with Alveo in Sunny Beach at prices offered by them - without overcharge:
Washing and drying: clothing up to 5 kg. - 10 BGN (€5,-)
             Ironing service - 2 BGN (€1,-) /piece

Although this is the most reliable laundry service, Marty's is not responsible for the quality of the laundry service, or for any damaged or lost clothes.

Of course, you can use this or any other laundry service by yourself.

Question 6

Amenities and Entertainment for children

Accepted Answer

AMENITIES

Free high chair
Blender for baby food if needed
Free baby cot
Beach toys - returned upon check-out
Swimming pool with shallow section for children

If you need something, please contact Reception. If you do not have a prior request, some appliances or equipment may be delivered on the next day, because they may not be available at the moment.

ENTERTAINMENT

Parachute, water skiing, surfing on RIO beach

Lunapark nearby

Lunapark 🥇

Lunapark Nesseber

Aquapark Ravda 🥇

Aquapark Sunny Beach

The full list of recommended activities for children and adults will be available in our map 🗺️ Marty's Reccomended Map (only available upon check-in)

Question 7

Money Exchange and Withdral

Accepted Answer

⚠️Exchange money only in banks and nowhere else, do not trust people who offer dubious financial services.
⚠️Use only ATMs that belong to banks such as DSK, Bulbank, UBB, International Asset Bank, Fibank, etc.

MONEY EXCHANGE

The nearest bank is 2.4 km away in the centre. Directions HERE 
The other bank is on the promenade 2.4 km away and you can also reach it by train. Route HERE

MONEY EXCHANGE

The nearest ATM is a minute's walk away - about 300 metres and is located on the seafront street at the end of the Helena Hotel. (Route to it HERE)
The next one is 400 meters away (at Aldo shop)

⚠️The ATM in the adjacent Dolphin Coast building is not owned by a bank but by a finance company and may charge you a high fee or percentage on each transaction, although it is reliable in terms of security, we do not recommend using it.

Other trusted banks and ATMs, as well as attractions, entertainment and restaurants are available through our map 🗺️ Marty's Reccomended Map (only provided at check-in)

Question 8

What time is check-in and check-out?

Accepted Answer

Check-in is available after 14:00 on the day of arrival.
Check-out must be completed before 10:00 on the day of departure.
 We kindly ask guests to respect these times to allow sufficient time for apartment preparation and cleaning before the next arrival.

If you require an early check-in or late check-out, please contact us in advance. Availability cannot be guaranteed and additional charges may apply..

Question 9

Is a security deposit required?

Accepted Answer

Yes. A refundable security deposit of €200 is required before check-in.

The deposit is intended to cover any potential damages, missing items, excessive cleaning requirements, smoking violations, or breaches of the house rules.

Provided that the apartment is left in good condition and all rules have been respected, the deposit will be refunded after check-out inspection.

Question 10

What are the reception opening hours?

Accepted Answer

Reception is open daily from 09:00 to 17:00.

Our team is available during these hours to assist with check-in, guest enquiries, maintenance requests, and general information regarding your stay.

For urgent matters outside reception hours, please use the emergency contact details provided in your welcome information.

Question 11

What are the housekeeping hours?

Accepted Answer

Housekeeping services are available daily between 09:00 and 16:00.

To ensure efficient cleaning, we kindly ask guests to allow access to the apartment during these hours when housekeeping is scheduled.

Question 12

Is Wi-Fi available?

Accepted Answer

Yes. Complimentary Wi-Fi is available throughout the apartment.

Network details and access credentials can be found inside the apartment. If you experience any connection issues, please contact reception for assistance.

Question 13

Can I smoke inside the apartment?

Accepted Answer

No. Smoking is strictly prohibited inside all apartments.

This includes cigarettes, cigars, electronic cigarettes, and vaping devices. Smoking is permitted only in designated outdoor areas where applicable.

Failure to comply with this rule may result in additional cleaning charges and deductions from the security deposit.

Question 14

Where can I find medical assistance?

Accepted Answer

For medical assistance, please contact:

Viva Clinic

Telephone: +359 554 95095

Question 15

How do I use Alexa voice commands?

Accepted Answer

Alexa voice commands are available in selected apartments.

Examples of available commands include:

• Alexa, turn on the lights

• Alexa, turn off the lights

• Alexa, play music

• Alexa, set an alarm

• Alexa, set a timer

Frequently asked questions